Terms and Conditions

  • carrentals.co.uk is an online service of Ask Velocity Limited
  • Since we are principally aiming carrentals.co.uk at the UK and EU markets we cannot guarantee that it accords with local laws of other countries (though we will try to make sure it does).
  • carrentals.co.uk makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998 and the European Directive on Privacy and Electronic Communications (2002/58/EC)
  • When you register with carrentals.co.uk, we may ask you for certain information and you may submit personal data to carrentals.co.uk (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:
    (a) process any order you may place;
    (b) provide you with an up to date, efficient, and reliable service;
    (c) help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse any order on that basis (your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian);
    (d) open and run your account;
    (e) provide a more personal shopping experience.
  • By placing an order or by registering for further information and submitting your data you agree to this use.
  • From time to time we also monitor and record telephone calls for training purposes and to improve the service to you.

We will never collect sensitive information about you without your explicit consent. An example of sensitive information would be your religion or a medical condition.

Marketing Communications

  • If you have used carrentals.co.uk web site before or have registered your interest with carrentals.co.uk before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful. If you are an existing customer we will continue to keep you informed unless you tell us not to.
  • If you are a new customer we will give you the choice (for example once you have registered your interest) whether or not you want us or other relevant and reputable companies to contact you about future offers, events and new products or related activities that you may find useful. We will not bombard you with emails, but we'd like to keep you informed of the developments of carrentals.co.uk.
  • We do not sell, trade or rent your personal information to other companies but from time to time we may want to share data with other reputable companies within the European Union who may have interesting offers and information for you.
  • carrentals.co.uk will not send you any marketing emails or pass your information on to third parties unless you give us your consent, unless we have it already.
  • Where requested please therefore check the relevant box marked:
    • I would like to receive information from carrentals.co.uk in future" if you wish to receive future information from carrentals.co.uk;
    • I would like to receive information from relevant third parties" if you want us to pass the information on to third parties.

Cookies

  • In order to improve our service and carrentals.co.uk we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited carrentals.co.uk before) is recorded on your computer and used by us to improve carrentals.co.uk and the products and services available to you.
  • If you do not wish for us to use cookies when you use carrentals.co.uk please adjust your Internet browser settings to not accept cookies. Your computer's help file should tell you how to do this. Alternatively, information on how to disable cookies is available from www.dma.org.uk
  • Unless you disable "cookies" carrentals.co.uk will ask for and store order, transaction and delivery details including name, address and bank details and may automatically insert certain information on order forms so that you can use carrentals.co.uk with the minimum amount of form filling.

Your Privacy

  • If you have any questions or comments about privacy or carrentals.co.uk privacy policy, or if you already have submitted information that you do not wish us to have or if you think that carrentals.co.uk has cookies or data about you that you don't want us to use or that is incorrect please contact us at the address below, by telephone (on [insert phone number]) during UK office hours or email (at info@carrentals.co.uk) and the information will be corrected as soon as possible or removed from our database as you request.
  • Ask Velocity Limited is registered with the Information Commissioner in accordance with the Data Protection Act 1998.
  • carrentals.co.uk have dispute resolution mechanisms. If you think we have not followed our privacy policy in some way, they can help you resolve your concern.

OPT In

Any e-mail received by us is sent under certain conditions that fully comply with UK data laws. By entering your email address you have chosen to 'OPt in' . You must confirm your subscription via email — This is known as "double opt-in," or "confirmed opt-in." Confirmed opt-in validates that your email address is truly permission-based. This protects you from unwanted spam email.

To find out more about OPT in and UK data laws, please click the following link...

Legal

Your e-mail address has been collected as part of a quote, sale or subscribe to one of the following car hire web sites – www.carrentals.co.uk, www.121carhire.com or www.hirecars.co.uk. This newsletter is for information only and we can not be held responsible for any losses incurred as a result of acting on any information contained herein. This email and any files transmitted with it are confidential and solely for the use of the intended recipient. Please note that communications sent by or to any person through our computer systems may be viewed by other employees of ours. Email traffic may be monitored. If you are not the intended recipient or the person responsible for delivering to the intended recipient, be advised that you have received this email in error. If you no longer wish to receive news and special offer notifications from carrentals.co.uk please unsubscribe by clicking UNSUBSCRIBE and type UNSUBSCRIBE in the subject area.